Privacy Policy

Last Modified: October 8, 2026

Thank you for your interest in Salesy LLC ("Salesy," "we," "our," or "us"). Salesy provides an AI-powered platform for sales call analysis, coaching, and performance insights. This Privacy Policy explains how information about you is collected, used, and disclosed when you access our website and use our services.

1. Information We Collect

Information You Provide

  • Account Information. Name, email address, company name, and password when you create an account.
  • Call Recordings and Transcripts. Audio recordings, transcripts, and other materials you upload for analysis.
  • Framework Data. Custom sales frameworks, scorecards, and playbooks you create or upload.
  • Billing Information. Transactional and billing details processed through our payment providers.
  • Communications. Information you provide when you contact us for support, sales, or general inquiries.
  • Text Messages. If you give us your mobile number for Salesy Voice text messages, we use it for those messages. Message frequency varies, and message and data rates may apply. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. The Salesy Voice Privacy Policy at voice.salesy.ai/privacy has the details.

Information Collected Automatically

  • Usage Data. Information about how you interact with our platform, including features used and activity on your account.
  • Device and Browser Data. Browser type, device type, operating system, and related identifiers.
  • Log Data. IP address, access times, referring pages, and related service diagnostics.
  • Session Recordings. We may use PostHog, a third-party analytics provider, to record how you use our signup pages and the Salesy app, such as the pages you view, where you click, and how you scroll, so we can find and fix problems. Anything you type, and all call content (recordings, transcripts, scores, and the names in them), is hidden from these recordings. We keep recordings for 30 days. To ask us to delete yours, email privacy@salesy.ai.

2. How We Use Your Information

  • Provide, maintain, and improve the Salesy platform
  • Analyze calls and generate coaching insights and recommendations
  • Process payments and manage subscriptions
  • Send service-related notices, updates, and administrative messages
  • Respond to support requests and customer inquiries
  • Monitor platform performance, usage trends, and security

3. How We Share Information

We may share information with service providers that help us operate the platform, including hosting, infrastructure, payments, analytics, and support providers. We may also disclose information where required by law, to enforce our rights, or in connection with a business transaction.

We do not sell your personal information to third parties for their own marketing purposes.

Mobile information and text messaging. Text messaging originator opt-in data and consent are excluded from all of the sharing described above. We do not share or sell mobile phone numbers, text messaging opt-in data, or consent records with third parties, affiliates, or lead generators for marketing or promotional purposes under any circumstances. Where we use service providers to deliver messages on our behalf, they may use that information only to deliver the message and for no other purpose.

Message frequency varies and depends on your own activity — we send messages only in connection with a call you requested or placed to us. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Full messaging terms are in our Terms of Service.

4. Data Retention

We retain personal information and customer content for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting our support team.

5. Data Security

We use industry-standard technical and organizational safeguards to protect your information, including encryption in transit and at rest, access controls, and regular security review processes. No system is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our services may rely on third-party providers such as cloud hosting, analytics, communications, and payment processing vendors. Those providers may process information on our behalf subject to contractual confidentiality and data protection obligations.

7. Your Rights and Choices

You may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal exceptions
  • Export certain data in a portable format
  • Opt out of non-essential marketing communications

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and revise the last modified date above.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@salesy.ai.