Terms of Service

Last Modified: July 28, 2026

These Terms of Service ("Terms") are a binding agreement between you and Salesy LLC ("Salesy," "we," "our," or "us"). By accessing or using Salesy, you agree to these Terms. If you do not agree, you may not use the service.

1. Description of Service

Salesy provides an AI-powered platform for sales call analysis, coaching, performance tracking, and related workflow tooling. Features may include call uploads, transcription, framework evaluation, team collaboration, analytics, and related integrations.

2. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Upload or submit content that infringes any third-party rights
  • Attempt to gain unauthorized access to our systems or data
  • Interfere with or disrupt the service or related infrastructure
  • Upload malicious software, harmful code, or abusive content
  • Impersonate another person or entity

Accounts and Licensed Seats

Accounts are for a single named individual. You agree not to share login credentials, allow others to use your account, or create or maintain multiple accounts in order to avoid seat limits, usage limits, or fees. If two or more people at the same organization use Salesy, each of them requires a licensed seat. We may consolidate, suspend, or require payment for accounts we reasonably determine were created to circumvent these limits.

Intellectual Property and Competing Use

You further agree not to:

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, prompts, rubrics, or underlying methodology of the service
  • Scrape, harvest, or extract outputs in bulk, or by automated means, whether through the interface, the API, or otherwise
  • Use the service, or any output it produces, to train, fine-tune, evaluate, or develop any competing product, model, or service
  • Publish benchmarks, performance comparisons, or evaluations of the service without our prior written consent

These restrictions apply to outputs as well as to the software itself. Coaching feedback, framework evaluations, scores, summaries, and other generated content are provided for your internal business use, not as training data or as material for a competing offering.

4. Fair Use, Rate Limits, and Abuse Prevention

We may apply rate limits, usage quotas, throughput limits, and other technical controls to keep the service reliable and available for everyone. Limits differ by plan, and free plans are subject to tighter limits that we may change at any time.

We operate automated systems that monitor for abuse, fraud, and circumvention of the terms above. Where we reasonably suspect fraudulent activity, abuse, or a security risk, we may throttle, restrict, suspend, or terminate access immediately and without prior notice. For other suspected violations we will give notice where it is practical to do so.

Nothing in this section obliges us to monitor, and choosing not to act in one instance does not waive our right to act in another.

5. Prohibited Industries

Some businesses cannot be served on this platform, whether for regulatory reasons or because our telephony and payment providers prohibit them. You may not use Salesy if your business operates in, or your use concerns, any of the following:

  • Healthcare providers and any use where a caller may disclose health information, including dental, medical, cosmetic, telehealth, and similar practices
  • Addiction treatment, behavioral health, mental health, and crisis services
  • Consumer lending, mortgage, debt relief, debt collection, credit repair, and insurance sales
  • Securities, investment advice, and cryptocurrency or trading signals
  • Cannabis, firearms, adult content, gambling, tobacco and vape, multi-level marketing, and sweepstakes

We screen for these at signup and may decline or terminate an account at any time on this basis. This list may change as regulatory and provider requirements change.

6. Content and Data

Your Content

You retain ownership of content you upload to Salesy, including call recordings, transcripts, and frameworks. You grant us the rights needed to host, process, analyze, and display that content in order to provide the service.

Consent Requirements

You are responsible for obtaining all necessary permissions and consents before recording or uploading any call or participant information to the platform. You represent that you have the legal right to submit all content you provide.

7. Intellectual Property

The Salesy service, including its software, features, branding, design, and related intellectual property, is owned by Salesy or its licensors and is protected by applicable intellectual property laws.

8. Payment Terms

  • Paid subscriptions are billed in advance on a monthly or annual basis
  • Fees are non-refundable except where required by law
  • We may update pricing with reasonable prior notice
  • Failure to pay may result in suspension or termination of access

9. Termination

We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, create risk for other users or our systems, or otherwise misuse the service. You may stop using the service at any time.

10. Disclaimer

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that AI-generated outputs will always be accurate, complete, or appropriate for your use case.

11. Limitation of Liability

To the maximum extent permitted by law, Salesy will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill arising from or related to your use of the service.

12. Text Messaging Program

If you provide your mobile number and give consent, Salesy may send you text messages related to the service you requested — for example, a secure checkout link during a call you asked us to make, or a confirmation of something you arranged on that call. We do not send marketing or promotional text messages.

Message frequency varies. Message and data rates may apply. Consent to receive messages is not a condition of any purchase.

Reply STOP to cancel at any time to stop receiving messages from us. You may also ask to be removed during any call. Reply HELP for help, or contact us at support@salesy.ai.

Carriers are not liable for delayed or undelivered messages. Mobile information collected for this messaging program is never shared or sold to third parties, affiliates, or lead generators for marketing or promotional purposes — see our Privacy Policy for details.

13. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the last modified date above. Where a change materially reduces your rights or adds material restrictions, we will also give you reasonable advance notice by email to the address on your account, or by an in-product notice, before it takes effect. Continuing to use the service after that date means you accept the revised Terms.

14. Contact Us

If you have questions about these Terms, please contact us at legal@salesy.ai.