ProductScoring & moments
Every call, scored against your playbook.
Recorded calls arrive on their own and are scored category by category, with the moments that mattered pinned to the words that were said.
Globex — discovery
Marcus Liu · Enterprise Discovery v3 · 32 min
CategoryScoreTarget
Discovery72%Met 60%
Pain & impact81%Met 70%
Economic buyerRequired64%Met 60%
Objection handlingRequired48%Below 70%
Next steps88%Met 75%
How it works
1Arrive
Calls arrive on their own
From Zoom, Slack, Teams and more, a recording you drop in, or a transcript you paste.
Call History
Enterprise AE · Today
Globex — discoveryMarcus Liu · Just nowScoring…
Initech — renewalDana Whitfield · 11:4081
Hooli — demoPriya Nair · 10:1558
Acme — follow-upSam Okafor · 9:0269
Sources this week
ZZoom142
DGoogle Drive18
Uploads6
2Score
Scored category by category
Every category in your framework gets a score against its target. Required categories are called out.
Globex — discovery
Enterprise Discovery v3 · 32 min
Discovery72%Met 60%
Pain & impact81%Met 70%
Economic buyerReq64%Met 60%
Objection handlingReq48%Below 70%
Next steps88%Met 75%
3Moments
The moments that mattered, with the words
Pain named, price raised, next steps agreed. Each moment sits on the timeline with the quote behind it.
Moments
4 flagged
00:0032:00
02:14
Pain identified
The roll-up eats two days of my ops team’s time every month.
14:02
Price conceded early
Offered 12% off before the buyer asked.
29:10
Next steps confirmed
Security review booked for Oct 3.
14:02
Price conceded early
JC
Buyer
Budget’s tight this quarter, so price is going to matter.
ML
Marcus
We could probably do 12% off if that helps.
4Decide
Decide what counts
Keep test and unusual calls out of your numbers, re-score a call against another framework, or share the report.
Call actions
Globex — discovery
Counted in metricsThis analysis appears in PerformanceCounted
Flag for reviewAsk a manager to take a look
Re-analyzeScore it against another framework
Remove from metricsKeep it out of dashboards, with a reason
Download reportScorecard and moments as a PDF
Everything included
Scorecards that show their work
Scored on arrival
From recording or transcript to scorecard.
Moments with quotes
The exact words behind every flagged moment.
Targets per category
Met or below, at a glance.
Score tiers
Bronze, Silver and Gold when your framework uses them.
Re-analyze
Score again with a different framework.
Counted or not
Test and removed calls stay out of metrics.
Flag for review
Reps can ask a manager to take a look.
Download reports
A clean PDF of any call.
Paste a transcript
No recording? Paste text from any tool.
From LearnAll articles
Questions
Common questions
As soon as the recording or transcript arrives. You’ll get a notification when it’s ready.
Mark it as a test or remove it from metrics. It stays in call history but won’t affect anyone’s numbers.
Every score links to the moments and quotes behind it, so managers can check the reasoning before they coach on it.
More of the workflowHow it works