DocsCalls & scoring
Counted, test and removed calls
Sign in to try itControl which calls appear in metrics.
Updated Sep 16, 2026·1 min read
Only counted calls appear in Performance, rep averages and coaching progress.
| State | Scored | In metrics | Who sets it |
|---|---|---|---|
| Counted | Yes | Yes | Default for real calls |
| Test | Yes | No | Anyone, when analyzing |
| Removed from metrics | Yes | No | Managers, or reps by request |
Reps can request removal with a reason. Their manager approves or declines it from Needs your decision on Home.
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