Targets and required categories

A target is the score a category should reach on a good call. Scorecards show each category as Met or Below its target.

Mark a category Required when a call shouldn’t count as a pass without it. If a required category is below target, the call is flagged regardless of its overall score.

Score tiers

Optionally add Bronze, Silver and Gold tiers on top of the overall score. Tiers appear on scorecards and in Performance.