Coaching focus areas

A focus is one category a rep works on until they clear its target. Reps see it at the top of their Home.

1. Open a call, a rep profile, or Where to coach on Home.
2. Choose Assign focus and pick the category.
3. Add a note on what good sounds like and attach the calls that show the gap.

Every new counted call updates the focus progress. Replace or clear it once the rep meets the target.